Frequently Asked Questions

 

Ordering & Payments

 

How do I place an order?

You can order online 24 hours a day on our website, or by phone +1 (813) 532-2786, Monday-Thursday: 9:00 a.m. to 5 p.m. Friday 9:00 a.m. to 1 p.m. EST.

Will there be sales tax on my order?

Sales tax applies to all orders shipped within Florida.

What forms of payment do you accept?

We accept VISA, MasterCard, PayPal. Orders paid with money orders or cashier’s check will be held for 10 business days before processing order.

Can I cancel my order?

Custom orders cannot be canceled. All other standard orders can be canceled within 48 hours of the original purchase date by contacting us via telephone at +1 (813) 532-2786 or via email at sales@V8Roadsters.com.

 

Shipping & Processing

 

How long will it take for my order to process?

Domestic Orders – In Stock: Are typically filled following payment confirmation. Note that many items require assembly, production, and/or ship factory direct and may require substantial additional time to ship.

Domestic Orders – Built to Order: Lead times vary and it is best to contact us before placing an order.

Do you ship International?

Yes, via FedEx and USPS. Rates are available through the website or via email. Shipping costs charged by our site do NOT include any duties/taxes which get applied by customs at the border. Buyer is responsible for paying any additional fees for receipt of the shipment.

How will my items be shipped?

Our standard shipping is via FedEx ground or USPS. For expedited shipping options please contact us by email or phone. Upon checkout, you can check quotes for all shipping options by simply entering a state and zip code. Please note that multi-item shipments may be higher at checkout. We will double check the shipping cost for each order and refund the difference in shipping to the original form of payment. This refund is typically seen back in your order within 3-5 business days.

For your protection, orders over $300 will require a signature upon delivery.

How do I track my order?

Tracking information is updated via your order number through our website. You will also receive tracking notifications directly from FedEx or USPS at the time of shipment.

My product arrived damaged. What do I do?

Delivery of merchandise in good condition is the responsibility of the carrier (FedEx, USPS). If your order arrives damaged, please immediately inform the delivery carrier if possible, and give us a call or send us an email. Claims for damage should be made within 3 days of delivery. Please keep all boxes, packing materials, warranty cards, etc. If your order was shipped truck freight, it is vital that you note damage on the bill of lading when signing the delivery receipt. If there are any other questions about your order, contact our customer service department immediately via telephone at +1 (813) 532-2786 or via email at sales@V8Roadsters.com.

 

Warranty & Returns

V8R parts are sold for off-road use only with no warranty expressed of implied. End user assumes all responsibility for product use.

Can I return products that I’ve purchased?

Inspect your shipment upon arrival! Report any damage or shipping related breakage immediately to the carrier. Used items still under manufacturers warranty may have to be inspected by a factory representative before a refund or exchange can be authorized.

All returns must be made within 30 days of order arrival, no exceptions.

A 15% restocking fee will be deducted from any item returned. 15% re-boxing fee will be deducted for any item not returned in its original packaging or resalable.

A return authorization number (RMA) is required and can be obtained by emailing. V8R is not responsible for return shipping costs. Please add insurance to your return order. V8R is not responsible for damage that accrues during return shipping. Damaged items will not be accepted for return.

Custom parts are not returnable.

 

Installation Help

 

Looking to have our parts installed?

V8R Performance in Daytona Beach can do it! We offer installs from basic parts to full turn-key builds. Please contact Al 1-386-846-2797 or Al@V8Rperformance.com

 

 

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